We do not offer refunds, returns or exchange unless the product is faulty or damaged.
Purity has a 12-month period warranty for faulty products.
If your product is defective and you require a replacement, simply follow these instructions:
- Email email@example.com, attach clear images and/or a video of the defect with a sentence about the defect.
- Once approved, send back your product as directed with all of its inclusions, in its original packaging to the address given in our response.
- A replacement of your product will be processed once we have received the defective one.
You have 12 months from the date ordered, to process a warranty application. Applications that do not meet these criteria will not be approved for a return.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.